Support

Something went wrong in the studio? Write to us — we answer by e-mail. The FAQ below covers the most common questions.

Need help?

Tell us what went wrong — a purchase that didn't arrive, lost progress, a bug or an idea. No account needed. We reply within 2 business days.

Frequently asked

My purchase didn't arrive

Restart the game and wait a minute — the store sometimes confirms late. Still missing? Send us the receipt from Apple or Google, your player ID and the item name via the form above.

I lost my progress after reinstalling

Sign in with the same Apple / Google account and open Settings → Cloud save → Restore. If the save is gone, write to us with your old player ID if you have it.

How do I turn off notifications?

In the game: Settings → Notifications. Or in your phone settings under Movie Empire: Idle.

How do I restore purchases on a new device?

Settings → Restore purchases. Use the same store account you bought with. Non-consumables (like “No ads”) come back automatically.

Which devices are supported?

iOS 15 or newer and Android 8.0 or newer with 2 GB RAM. Tablets are supported.